Refund policy

Return Policy：

1. Cancel the order

We do not accept cancel or refund the order after we ship it. Before ship it,you can cancel the order, but we need to charge 3% fee of the total order amount since the product its specificity. The 3% commission will be not charged if the shipping is delay.

2.About case warranty

Within seven days after the express delivery, when you have not built the keyboard, we can deal with the appearance defects and PCB faults, the appearance only guarantee A side (that is, the visible side after construction);  

Note:  

A. We only accept the initial order. If you transfer the order, please contact us through the original customer for processing.  

B. Side B is not guaranteed;  

C. Assembled kits are not guaranteed;  

D. There is no warranty if the signing time exceeds seven days;  

So, please check these questions before you build.  

3.About PCB 

One year warranty （non-artificial damage）

Need to test PCB if it is trigger well in the VIA key tester when you receive it at once.

We can provide relevant guidance for processing or return to the official processing, the return freight is AA (excluding seven days of receipt);  

4.About refund

All the kits that need to be returned to the official processing, please be sure to write a small note in the return kit, the content of the small note includes: the problem, email address, name, telephone number and address;  

5.After seven days of receipt, we can offer a paid trade-in if there is in-stock.  

6. About the Tax/VAT

We will declare real amount on the invoice according to the order details,and the tax/VAT is not included. If you are charged duties for your package it is mandatory that you pay them.

7.Please inspect your order upon reception and message us “Discord DM to Lear ” or " info@mmkeys.com"  immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.