Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Here you’ll find answers to common questions about your account, orders, products, shipping, returns, and more. If you need additional help, please feel free to contact us.

Account

Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders, view order history, and save your details for future purchases.

How do I create an account?
Click on the account icon at the top of the page and follow the registration steps using your email address.

I forgot my password. What should I do?
Use the “Forgot password” option on the login page and follow the instructions sent to your email.

How do I update my account information?
Log in to your account and update your details in the account settings section.

Orders

How do I place an order?
Add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.

Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, please contact us as soon as possible. Once an order has shipped, changes may not be possible.

Will I receive an order confirmation?
Yes, you will receive an order confirmation email once your purchase is completed.

How can I track my order?
When your order ships, you will receive a shipping confirmation email with tracking information (if available).

Products

Are your products handmade?
Many of our products are handcrafted or produced in small batches. Due to this process, slight variations in color, texture, or finish may occur.

Will the product look exactly like the photos?
Product images are provided for reference. Because of handmade processes and natural materials, each item may vary slightly.

Do you restock sold-out items?
Some items may be restocked, while others are produced in limited quantities. Please check back or contact us for availability.

How should I care for my products?
Care instructions vary by product type. We recommend reviewing the product description or contacting us if you need specific guidance.

Shipping

Where do you ship?
We ship to selected domestic and international destinations. Available options are shown at checkout.

How long does shipping take?
Processing times and delivery times vary depending on the product and destination. Estimated delivery times are provided during checkout.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.

Will I have to pay customs or import fees?
International orders may be subject to customs duties or taxes, which are the responsibility of the buyer.

Returns & Refunds

Do you accept returns?
Yes, returns are accepted within a specified time frame after delivery, provided the item is unused and in its original condition.

How do I request a return?
Please contact us with your order number and reason for return. We will provide further instructions.

When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Processing times may vary depending on your payment method.

Are shipping fees refundable?
Shipping fees are generally non-refundable unless the return is due to an error on our part.

Payments

What payment methods do you accept?
We accept major credit and debit cards and other payment methods displayed at checkout.

Is my payment information secure?
Yes, payments are processed through secure, encrypted payment systems.

General

Do you offer gift options?
Some products may be suitable as gifts. Please check product listings or contact us for details.

How can I contact you?
You can reach us through the contact page or by email. We aim to respond as quickly as possible.

Do you offer wholesale or bulk orders?
For wholesale or bulk inquiries, please contact us directly with your request.

If your question is not listed here, please don’t hesitate to get in touch. We’re happy to help.