Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Here you’ll find answers to common questions about your account, orders, products, shipping, returns, and more. If you need additional assistance, please contact us.

Account

Do I need an account to place an order?
No, you may check out as a guest. Creating an account allows you to track orders, view order history, and save your details for future purchases.

How do I create an account?
Click on the account icon at the top of the page and follow the registration steps using your email address.

I forgot my password. What should I do?
Use the “Forgot password” option on the login page and follow the instructions sent to your email.

How do I update my account information?
Log in to your account and update your details in the account settings section.

Orders

How do I place an order?
Add items to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.

Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, please contact us as soon as possible. Once an order has shipped, changes or cancellations may no longer be possible.

Will I receive an order confirmation?
Yes, you will receive an order confirmation email immediately after your purchase is completed.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.

Products

Are your products handmade?
Many of our products are handcrafted or produced in small batches. Due to this process, slight variations in color, texture, or finish may occur.

Will the product look exactly like the photos?
Product images are provided for reference. Because of handmade processes and natural materials, each item may vary slightly.

Do you restock sold-out items?
Some items may be restocked, while others are produced in limited quantities. Please check back or contact us for availability.

How should I care for my products?
Care instructions vary by product type. Please review the product description for specific guidance or contact us if you need additional assistance.

Shipping

Where do you ship?
We currently ship within the United States only.

How long does shipping take?
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, delivery typically takes 2–5 business days within the United States, depending on your location and the carrier.

You will receive a tracking number by email once your order has been dispatched.

How much does shipping cost?
Shipping costs (if applicable) are calculated and displayed at checkout before payment.

Returns & Refunds

Do you accept returns?
Yes, we accept returns within the time frame specified in our Refund Policy, provided the item is unused and in its original condition.

How do I request a return?
Please contact us with your order number and reason for return. We will provide return instructions.

When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Processing times may vary depending on your payment provider.

Are shipping fees refundable?
Shipping fees are generally non-refundable unless the return is due to an error on our part.

Payments

What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods displayed at checkout.

Is my payment information secure?
Yes. Payments are processed through secure, encrypted payment systems. We do not store your full payment information.

General

Do you offer gift options?
Some products may be suitable as gifts. Please review product descriptions for details.

How can I contact you?
You may contact us at:

Email: support@mmkeys.com
Phone: (307) 303-9251
Business Address:
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
United States

We aim to respond to inquiries within 1–2 business days.

Do you offer wholesale or bulk orders?
For wholesale or bulk inquiries, please contact us directly with details of your request.

If your question is not listed here, please don’t hesitate to get in touch. We’re happy to help.