Refund Policy

01 Our commitment

At MMKeys, every license key we sell is genuine and verified before delivery. If something goes wrong with your order, we want to make it right. This Refund Policy explains when refunds are available, how to request one, and how long it takes.

02 Eligibility for a refund

You may be eligible for a refund if:

• The license key was never activated and the request is made within 30 days of purchase.
• The license key is defective, invalid, or already used at the time of delivery and our support team is unable to provide a working replacement.
• You were charged twice for the same order because of a payment processor error.
• The product delivered materially differs from its description on the product page.
• Your order was cancelled by MMKeys (for example, because of suspected fraud or a stock issue) and you had already been charged.

03 Non-refundable situations

Because our products are digital licenses delivered instantly, refunds are not available in the following cases:

• The license key has been successfully activated on a device.
• You changed your mind after the key was delivered and viewed.
• Your hardware or operating system does not meet the product’s published system requirements. Please check these before buying.
• You bought the wrong edition or version by mistake. We can usually offer a credit toward the correct product — contact support.
• Activation failed because of user error, an unsupported region, or a previously pirated operating system.
• The refund request was made more than 30 days after the purchase date.

04 Defective or invalid keys

If a key delivered to you is defective, invalid, or refuses to activate despite meeting all system requirements, email support@mmkeys.com with:

• Your order number and the email address used at checkout.
• A screenshot or copy of the exact error message you receive.
• A short description of the steps you have already tried.

Our team will troubleshoot with you. If we cannot supply a working key within 5 business days, we will issue a full refund or send a replacement — at your option.

05 Wrong product purchased

If you accidentally bought the wrong edition or version — for example Office Home & Business instead of Professional Plus — and the key has not yet been activated, contact support within 30 days.

We will typically apply the amount paid as store credit toward the correct product. Cash refunds for change-of-mind purchases are issued at our discretion.

06 How to request a refund

1. Email usSend your request to support@mmkeys.com from the address used at checkout.
2. Include your detailsOrder number, product purchased, the reason for the request, and any error screenshots.
3. Work with our teamWe respond within 24 hours and may suggest troubleshooting steps before issuing the refund.
4. Receive your refundOnce approved, funds are returned to your original payment method.

07 Refund processing time

Approved refunds are issued to your original payment method within 3 business days of approval. How long it then takes to appear in your account depends on your bank or card issuer:

• Credit or debit card: 5–10 business days.
• PayPal: typically within 24 hours.
• Bank transfer: 3–7 business days.

08 Refund method

Refunds are always issued to the original payment method used to place the order. We cannot redirect a refund to a different card, account or person.

If your original payment method is closed or unavailable, contact us and we will work with you on a reasonable alternative.

09 Chargebacks

If you have an issue with your order, please contact us first at support@mmkeys.com — we resolve nearly every case quickly. Filing a chargeback before allowing us to help may:

• Delay the resolution of your issue.
• Result in your account being suspended or banned.
• Lead to a fraud investigation if the underlying license key was already activated.

We reserve the right to dispute unjustified chargebacks and to share evidence of delivery and activation with the relevant payment processor.

10 Contact

For any refund question or request, reach out to our support team.